Warranty Emergencies?! Call the numbers on your community emergency contact sheet – either in your home binder given to you during your New Home Orientation (for homeowners prior to June 2020) or accessible online through the global documents folder in BuilderTrend Portal (Click here for Utility & Emergency Contacts Instructions) – Documents (for homeowners after June 2020). If you have an emergency such as fire, injury or similar, please call 911.
Customer Care Questions: In order to make an appointment for a customer care request and to meet with a customer care representative, please fill out and submit a customer care request form by selecting one of the links below. For other questions, please call (425) 800-0580.
As a premier new home builder, we are proud to offer our homebuyers a new home warranty on every home we build. We have a dedicated customer care team that understands the importance of prompt responses and crystal clear communication with every one of our homebuyers. Our Limited Warranty document clearly defines the terms and conditions of our warranty. Please feel free to contact us if you have any questions about our warranty or customer care policies.
Once you have closed sale and moved into your home, our dedicated customer care team will be happy to help you with any concerns and questions. If you have any pre-existing concerns that were not covered prior to close or have any post close issues, we are here to help. Follow this link and fill out the warranty & customer care request and our dedicated customer care team will respond within 48 working hours.
All Customer Care Requests must begin by filling out the form on the link at the top of this page or on your BuilderTrend Portal.